Frequently Asked Questions Custom Ideas - How can I have a custom piñata made? We’re excited to make your custom piñata dreams a reality! First, select the type and size of custom piñata from our shop webpage. You’ll then be directed to upload photos of the person, character, pet, or other idea for us to work with. If you’d like a piñata inspired by a real person, a couple of photos would help. Feel free to leave any notes regarding specific details you might like to see. Then, sit back and let the magic happen! Business orders - How can my business order from Smashing Good Piñatas? Smashing Good Pinatas is excited to provide pinatas for a range of business and personal events. If you have a new product launch, promotion, event, or other idea, please get in touch at firstname.lastname@example.org. Delivery - How long will my piñata take to arrive? Piñatas typically take 5 business days to create, after which they will be available for delivery or pickup. This may vary, so you will receive an estimate specific to your custom design. Delivery – What are my delivery options? We offer contactless curbside pick-up at our production facility and head office in midtown Toronto. We also offer delivery within the city of Toronto for a $20 fee. Outside of Toronto? Send us an email to email@example.com and we will see what we can do! COVID-19 - Does Smashing Good Piñatas take precautions regarding COVID-19? We take COVID-19 precautions very seriously in order to keep our customers and ourselves in smashing good health. Our team adheres to all provincial requirements and keeps up-to-date on current health and safety guidelines. Accordingly, artists will be masked while working on piñatas, work settings will be socially distanced, and crafting surfaces will be sanitized regularly. We offer contactless pick-up at our production facility and head office, as well as contactless delivery. Returns and Refunds - What is the return policy on my piñata? Our piñatas are handcrafted, custom, and one-of-a-kind. For this reason, we can’t accept returns or provide refunds. However, if your piñata doesn’t arrive in smashing good condition, please contact us immediately and we can work to find a solution! Materials - What are the piñatas made of? Our piñatas are made with non-toxic, environmentally friendly materials and are recyclable! If you have any questions, please reach out to us! Piñata Filling - Does the piñata come filled? We don’t want to cramp your style, so piñatas come empty and ready to fill with anything you want! It doesn’t have to be candy – our customers have filled pinatas with loot bags, toys, promotional items, and more! How to Smash the Piñata - How do I smash my piñata? The piñata comes ready to hang. You will just need a stick and blindfold and you’re on your way! Durability - Can I keep my piñata without smashing it? If you don’t want to smash your piñata, we totally get it. They are pretty awesome to behold. The piñata is made of materials that should last for up to a year indoors. After that, you may see some gradual wear, as the piñata is made of biodegradable materials.